Customer Service And Complaint System (CSCS) is the future of the customer support services provided by every company as it integrates all those services in one fully automated app with completely no need for human interaction.
CSAC is a customer service and complaints management solution which serves the commercial sector of utility companies (water-electricity-gas) to follow up all service requests of clients from application form till finishing the service and which can be customized according to each company specific requirements and needs.
No need for human interaction as customer support is done autmatically to accomplish more efficiency and availability.
All customer support services such as inspection order issuing, complaints registeration and analysis are now provided through the app.
Customers no longer need to call for support and wait for an agenet to pick up his call.